The ongoing drive towards automation has the potential to bring far reaching benefits to organisations. Yet in making the journey to digital, is there a danger that businesses will leave their own employees behind and fail to engage them properly, or allay any concerns about the digital future and their role within it.
To explore the impact of the digital revolution and the advancement of AI in the work place, we surveyed professionals and experts working in the customer service environment on customer interaction in the digital age.
This white paper explores the results of that survey and looks to place in the context of the wider debate around the roll of customer service employees in the era of automation and AI.
To find out what employees really think about AI and automation in the workplace please fill out the form for access to the report.
Tel: +44 (0) 118 943 9200
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